Whenever you have any doubts or questions, our team is here for you. Don't hesitate to contact us using one of the following methods: By email geral@uhauu.com or via our social networks. Our team is available to help you on working days from Monday to Friday, between 10am and 6pm.

As we aim to process orders as quickly as possible, it is not possible to cancel or change any order. Your order can be returned for a full refund upon receipt, up to a period of 8 days.

We value a safe shopping experience and for this reason we make sure that all transactions take place on platforms that are recognised nationally or internationally for their credibility and security. On the Uhauu website you can choose to pay for your orders using one of the following methods: Credit card (All major cards, VISA, Mastercard, AMEX), PayPal and Multibanco.

All orders are processed and dispatched from our warehouses. During the festive and sales seasons, your order may take longer to be processed. We process orders between Monday and Friday. Orders will be processed within 1-3 working days from the date of the order, and dispatched the day after the processing day. Please note that we do not ship at weekends.

Due to high demand, orders can take between 2 and 4 weeks to arrive.

If you do not receive your order within 30 days of dispatch, you are entitled to a full refund.

The prices shown on our website are tax-free in euros, which means that you may have to pay duties and taxes when you receive your order. Import taxes, customs duties and related customs fees may be charged when your order reaches its final destination and are determined by the local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more information on charges, please contact your local customs office.

Please contact us at geral@uhauu.com What if the item(s) I received are faulty/incorrect/damaged? If you have received an incorrect, defective or missing item, please send us an email with the order number, photos of the product(s) and the relevant references. We will analyse your case and do our best to resolve it as quickly as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 to 10 working days of receiving the returned item or cancellation request. If you have any doubts about when the credit will be available on your account, please contact the bank that issued your card. If you still haven't received the credit for your return, here's what you should do: Contact your bank/credit card company. It may take some time for the refund to be available in your account.